Policies | CalmingCanvasDesigns

Calming Canvas Designs' Policies

Terms and Conditions

Terms and Conditions for Calming Canvas Designs

Effective Date: 06/28/2023

Please read these Terms and Conditions ("Terms") carefully before using the Calming Canvas Designs ("Website"). These Terms govern your access to and use of the Website, including any purchases made through it. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access the Website or make any purchases through it.

Website Use:

Age Restriction: By accessing and using this Website, you confirm that you are at least 18 years old or have obtained parental consent to use the Website.
Account Registration: You may be required to create an account to access certain features or make purchases on the Website. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

Product Information:

Product Descriptions: We strive to provide accurate and up-to-date information about our products. However, we do not warrant that the product descriptions, images, pricing, or other content on the Website are error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
Product Availability: Product availability is subject to change without notice. We cannot guarantee that all products displayed on the Website will be available for purchase at all times.

Ordering and Payment:

Order Acceptance: Your placement of an order on the Website does not constitute our acceptance of that order. We reserve the right to accept or decline any order, in whole or in part, in our sole discretion.
Pricing and Payment: All prices displayed on the Website are in the applicable currency and are exclusive of any taxes, duties, or shipping charges unless otherwise stated. Payment is required at the time of placing the order, and we accept the payment methods specified on the Website.

Shipping and Delivery:

Shipping: We will make reasonable efforts to ship orders within the estimated timeframe provided. However, we do not guarantee specific delivery dates and are not responsible for any delays caused by shipping carriers or other circumstances beyond our control.
Risk of Loss: The risk of loss and title for products purchased on the Website passes to you upon our delivery of the products to the shipping carrier.

Returns and Refunds:

Return Eligibility: Please refer to our Return Policy for detailed information on the eligibility and process for returning products purchased from our Website.
Refunds: Refunds will be issued in accordance with our Return Policy and will be credited back to the original payment method.

Intellectual Property:

Ownership: All intellectual property rights, including trademarks, copyrights, and logos, displayed on the Website are the property of Calming Canvas Designs or its licensors.
You may not use, reproduce, modify, or distribute any of the content on the Website without our prior written consent.

Limitation of Liability:

To the maximum extent permitted by applicable law, Calming Canvas Designs and its affiliates, officers, directors, employees, agents, and suppliers shall not be liable for any indirect, consequential, incidental, special, or punitive damages arising out of or in connection with your use of the Website or any products purchased through it.

Indemnification:

You agree to indemnify and hold Calming Canvas Designs and its affiliates, officers, directors, employees, agents, and suppliers harmless from and against any claims, losses, damages, liabilities, costs, and expenses arising out of or relating to your use of the Website or any violation of these Terms.

Governing Law and Jurisdiction:

These Terms shall be governed by and construed in accordance with the laws of the United States. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in St. Joe County, Indiana, U.S.

Changes to the Terms:

We reserve the right to modify or update these Terms at any time without prior notice. By continuing to use the Website after any modifications or updates, you accept and agree to be bound by the revised Terms.

If you have any questions or concerns regarding these Terms and Conditions, please contact us at support@calmingcanvasdesigns.com.

Thank you for choosing Calming Canvas Designs.

Privacy & Safety

Effective Date: 06/28/2023

At Calming Canvas Designs, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. Please take a moment to read through this policy to understand how your personal information is handled.

Information We Collect:

Personal Information: We may collect personal information from you, such as your name, email address, shipping address, billing address, and payment details when you place an order with us.

Browsing Information: We may automatically collect certain information about your device, including your IP address, browser type, and referring website when you visit our site. This information helps us improve your browsing experience and understand how our website is being used.

Use of Information:

Personal Information: We use the personal information you provide to process your orders, communicate with you about your order status, provide customer support, and personalize your shopping experience.

Browsing Information: We may use browsing information to analyze trends, administer the site, track users' movements, and gather demographic information to improve our website's functionality and user experience.

Information Sharing:

Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or serving you. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., government agencies, law enforcement).

Data Retention:

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When we no longer need your information, we will securely dispose of it.

Security:

We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

Your Rights:

You have the right to access, correct, update, or delete your personal information. If you would like to exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

Changes to this Privacy Policy:

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at support@calmingcanvasdesigns.com.

By using our website or providing us with your personal information, you consent to the terms of this Privacy Policy.

Thank you for trusting Calming Canvas Designs.

Returns and Refunds

Return Policy for Diamond Painting Kits

Thank you for shopping with us at Calming Canvas Designs. We strive to provide you with the best quality products and customer service. In the event that you need to return a diamond painting kit, please review our return policy below.

Eligibility:

Orders can only be returned within 30 days from the date of delivery.
Returns are accepted only if the item is in the same condition as when you received it.
The item must be unopened and in its original packaging.

Returning Unopened and Undamaged Items:

If you wish to return an unopened and undamaged diamond painting kit, please contact us within 30 days of receiving your order.
You are responsible for the return shipping costs.
Once we receive the returned item and verify its condition, we will issue a refund to your original form of payment, excluding any shipping fees.

Damaged or Incorrect Items:

Please inspect your order immediately upon reception.
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Provide us with detailed information and, if possible, attach photos of the damaged item.
We will work with you to resolve the issue promptly, which may include providing a replacement item or issuing a refund.

Return Process:

To initiate a return, please contact our customer support team by emailing us at support@calmingcanvasdesings.com.
Provide your order number, the reason for the return, and any relevant information.
Our customer support team will guide you through the return process and provide you with the necessary instructions.
Please ensure that the item is securely packaged to prevent any damage during transit.

Exceptions:

Due to the nature of our products, opened or used diamond painting kits cannot be returned.
Customized or personalized diamond painting kits are also not eligible for return unless they are damaged or incorrect.

Please note that any returned items that do not meet the above criteria may not be eligible for a refund or may be subject to a restocking fee.

If you have any further questions or concerns regarding our return policy, please do not hesitate to contact us. We value your satisfaction and will do our best to assist you with any issues that may arise.

Thank you for choosing Calming Canvas Designs for your diamond painting needs.

Shipping

Shipping Policy for Calming Canvas Designs

Thank you for choosing Calming Canvas Designs for your premium diamond painting kits. Our products are carefully crafted and printed to order to ensure the highest quality. Please take note of our shipping policy to better understand the process of receiving your order.

Processing and Shipping Time:

Due to the personalized nature of our products, processing and printing your order may take up to 3-10 weeks. We dedicate time and effort to create each diamond painting kit to perfection, ensuring that you receive a product that meets our high standards.

Tracking Information:

Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your package as it makes its way to your doorstep. Please allow a few days for the tracking information to become available after you receive the confirmation email.

Address Accuracy:

To avoid any shipping issues, kindly double-check and ensure that your shipping address is accurate and complete before finalizing your purchase. We cannot be held responsible for items that are undeliverable due to incorrect or incomplete addresses provided by the customer.

International Shipping:

For international orders, please be aware that customs procedures and import duties, taxes, and fees may apply in your country. These additional charges, if any, are the responsibility of the customer. Calming Canvas Designs is not responsible for delays caused by customs processing.

Lost or Damaged Shipments:

In the unfortunate event that your order is lost or damaged during transit, please contact our customer support team at support@calmingcanvasdesigns.com
Please contact us within 14 days of the delivery date. We will investigate the issue promptly and work towards a satisfactory resolution, which may include issuing a replacement or refund.

Order Modifications and Cancellations:

Please note that once an order is placed, modifications or cancellations may not be possible due to the personalized nature of our products and the immediate processing timeline. If you need to make changes, please reach out to our customer support team as soon as possible, and we will do our best to assist you.

Thank you for your understanding and patience. We are committed to delivering exceptional products and service. If you have any further questions or concerns regarding your order or our shipping policy, please feel free to contact us at support@calmingcanvasdesigns.com.

Warm regards,

Calming Canvas Designs